Refund policy
Returns Policy for Top Fragrances (South Africa)
Thank you for shopping with us! We understand that sometimes circumstances change, and you may need to return a product. In order to provide you with the best possible service, we have outlined our returns policy below.
1. Eligibility for Returns:
- Our returns policy is applicable to products purchased from our store.
- The product must be unused, unopened, and in its original packaging with all tags and labels intact.
- Proof of purchase, such as a receipt and/or packing slip, is required.
2. Timeframe for Returns:
- You have 7 calendar days from the date of receipt of your order to initiate a return.
- Please ensure that the returned product reaches our store within 14 calendar days from the date of receipt of your order.
3. Non-Returnable Items:
-For health and safety reasons, we cannot accept returns on used perfume oils and bottles, unless the product is faulty or damaged upon receipt.
-Custom-made products (scented body products)
-Sale items
-Gift cards
4. Returns Process:
- To initiate a return, please contact our customer service team via email (info@topfragrances.co.za), providing your order details and reason for return.
- If your return is approved, you will be provided with a return authorization number (RAN) and instructions on how to proceed.
- The cost of return shipping will be the responsibility of the customer, unless the return is due to a faulty or damaged product.
5. Refunds and Exchange:
- Once we receive the returned product and inspect it to ensure it meets the eligibility criteria, we will process your refund or exchange.
- Refunds will be issued to the original payment method within 10 business days and a charge of 10% is applicable to the refund amount.
- If you prefer an exchange, we will provide you with a store credit or assist you in selecting an alternative product of equal value.
6. Faulty or Damaged Products:
- If you receive a faulty or damaged perfume, please contact our customer service team immediately.
- Provide us with details and, if possible, photographic evidence of the fault or damage.
- We will either arrange for a replacement to be sent or provide you with a refund, including return shipping costs.
7. Customer Service:
- Our dedicated customer service team is available to assist you with any queries related to returns or exchanges.
- For all return-related inquiries, please contact us via email at info@topfragrances.co.za or call our customer service helpline on +27 73 396 6566.
Please note that our returns policy is subject to change without prior notice. We appreciate your understanding and cooperation.
